COMMUNICATION
Please note that doctors are not always available to receive and return phones calls. You may leave a message if you would like your doctor to contact you. However, it is always preferable to make an appointment to speak to your doctor. Sorry we are NOT able to accept or send email communication due to privacy reasons.
We have an appointment reminder system that uses SMS. We use letters and mail services to advise patients when regular checks are due and to send out practice newsletters and information about our services. Final recall letters for certain health services are sent by registered post to meet medico legal requirements.
APPOINTMENTS
Please call 3818 0700 to make an appointment. If you have a complex problem please ask our friendly reception staff for a longer consultation. Please cancel your appointment if you cannot attend as non-attendance fees may apply.
OUT OF HOURS
You can register your family with the after hours Home Doctor Service. Services are bulk billed for out of hours consultations. You can contact the Home Doctor Service on 13 74 25
PRACTICE HOURS
Monday – Thursday: 8am – 7pm *
Friday: 8am – 6pm *
Saturday: 8am – 1pm *
*Subject to Doctor Availability
RESULTS
An appointment is required to obtain results. Our reception staff do not have access to your personal health information and cannot give results over the phone.
REPEAT PRESCRIPTIONS
An appointment is required for all prescriptions. Requests for repeat prescriptions cannot be taken over the phone. We do NOT prescribe schedule 8 narcotic drugs.
DRESSINGS
Dressing and consumables are not refunded by Medicare and may be privately charged. There is no Medicare refund for change of dressings or removal of sutures if the procedure is done elsewhere in a private facility.
CLOSING THE GAP
We offer health assessments for patients with Aboriginal or Torres Strait Islander ethnicity. Patients may be eligible for free prescriptions and some Medicare benefits.
PAYMENT PROCEDURES
To provide the highest quality service our practice has private billing. Payment is requested at time of consultation and can be made by Eftpos, Credit Card or Cheque. Cash is accepted but not preferred.
If you provide us with your bank details we can arrange for a Medicare rebate to be put directly into your account within 2-3 days.
BULK BILLING
We bulk bill children under 15 years, full time students under 21 years (with identification), aged pensioners and all Seniors 65+.
WORKCOVER
Consultation costs for WorkCover are not reimbursed by Medicare. Invoices are to be paid and can be submitted to your employer or WorkCover. Once a claim number has been issued, we can invoice WorkCover directly.
MEDICAL RECORDS & PRIVACY
COMPLIMENTS & CONCERNS
We welcome patient feedback. If you have a concern about the service you received, we request that you submit your concern in writing via our Feedback Form and hand it in at reception. All concerns will be addressed by our Management Team within 30 days.
The Office of the Health Ombudsman (OHO) can be contacted for assistance. Free Call 1800 677 308 or visit www.oho.qld.gov.au